Makeup Depot USA - The white book Palette

Returns Policy

We do not offer refunds due to change of mind or if you chose the wrong product or shade. We will provide refunds pursuant to the Competition and Consumer Act 2010 (the “Act”) namely, if the goods you purchased: Are not of merchantable quality; (excludes "As Is" items where any defects have been made clear to you), Are not fit for its purpose; Do not match the sample or if they are damaged.

For any refund enquiries please email us at sales@shadesofebonybeauty.com.au within 14 days of your purchase. We may require the item/s to be sent back to us before processing your refund. Postage will be reimbursed if your refund is accepted. Returns to be sent via Australia Post Standard Postage If your refund request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 working of days.

our full returns Policy click the link on the bottom of our website.

Shipping

We Offer $8.99 flat rate Australia wide delivery on every order. Most orders will arrive within 7 to 10 working days* *Regional orders may take longer. Unfortunately, we do not currently ship to international destinations. We will work hard to make sure your orders are shipped out in a timely manner but please allow up to 14 Business days for your order to arrive.

We offer $12.99 flat rate express shipping on every order. Delivery will take 3 to 7 working days* *Express delivery is not guaranteed for regional customers..

please note delivery estimates are calculated from the day your order is shipped not from the time of purchase. We require up to 3 days to prepare your order for shipment. You will be provided with a tracking number upon postage. Most orders will arrive within 10 working days after delivery, please note postage may take longer if delivering outside the metro areas. Dates are a guide only and may not take into account any public holidays or any unmitigated factors such as natural disasters. During public holidays and special sale events the handling time and delivery time frame may take longer. "Working Days" does not include weekends or public holidays. .