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Returns & Refunds

 RETURNS & REFUNDS

 We will provide refunds pursuant to the Competition and Consumer Act 2010 (the “Act”) namely, if the goods you purchased:

  1. Are not of merchantable quality; (excludes "As Is" items where any defects have been made clear to you)

  2. Are not fit for its purpose;

  3. Do not match the sample.

  4. or if they are damaged. 

We apologise but we are unable to provide a refund if:

     1. You simply change your mind.

     2. Choose the wrong colour or shade.

     3. the reason for the refund is due to cosmetic damage to packaging if the item it'sself is intact i.e if the box is dented, chipped or bruised but the product is undamaged and usable.

     4. You purchase any items under our "As Is" category where any defects/ damage were made clear to you prior to purchasing.

     5. If you pick the wrong size or weight. 

 

​REFUNDS

 For any refund enquiries please email us at sales@shadesofebonybeauty.com.au within 14 days of your purchase.

We may require the item/s to be sent back to us before processing your refund.

Postage will be reimbursed if your refund is accepted

Returns to be sent via Australia Post Standard Postage

If your refund request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 working of days.

 EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@shadesofebonybeauty.com.au  within 14 days of your purchase.

To complete your refund or exchange, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

We may require the item/s to be returned to us before sending a replacement

For further inquiries please email sales@shadesofebonybeauty.com.au

DAMAGED ON ARRIVAL

Please email us ASAP at sales@shadesofebonybeauty.com.au with the following information

Photographs showing the extend of the damage.

Photographs of the box or satchel clearly showing the label (please do not discard these).

We may require damaged products to be sent back to us at our discretion.

 

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