RETURNS & REFUNDS
We will provide refunds pursuant to the Competition and Consumer Act 2010 (the “Act”) namely, if the goods you purchased:
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Are not of merchantable quality; (excludes "As Is" items where any defects have been made clear to you)
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Are not fit for its purpose;
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Do not match the sample.
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or if they are damaged.
To start a return, you can contact us at sales@shadesofebonybeauty.com.au specifying the reason for your return. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at sales@shadesofebonybeauty.com.au.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Exceptions / non-returnable items
We do not accept refunds or exchanges due to change of mind or if you pick the wrong item. Please get in touch if you have questions or concerns about your specific item.