Shipping & Returns

 

 

SHIPPING & RETURNS POLICY

 

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SHIPPING POLICY

STANDARD SHIPPING

We Offer $8.50 flat rate  Australia wide delivery on every order using sendle or Australia Post.

You will be provided with a tracking number upon postage.

Most orders will arrive within 10 working days after delivery , please note postage may take longer if delivering outside the metro areas.

We will work hard to make sure your orders are shipped out in a timely manner, Please allow up to 14 Business days for your order to arrive.

Please refer to Australia Post & Sendle delivery guidelines for further reference.

​www.sendle.com.au

www.auspost.com.au

We require up to 3 days to prepare your order for shipment. Please note during public holidays and special sale events the handling time and delivery time frame may take longer.

We apologise but we do not currently post to international destinations.

EXPRESS SHIPPING

We offer $12.50  flat rate express shipping on every order.

Express Post will be via Sendle within perth metro areas & Australia post to all other areas.

express shipping to any major Australian cities will take 2 to 7 working days once posted.

We require up to 2 days to prepare your order for shipment. Please note during public holidays and special sale events the handling time and delivery time frame may take longer.

You  will be notified of a tracking number upon Postage.

Please note express postage may take longer if delivering outside the metro areas.

please refer to Australia Post express post delivery guidelines for further reference.

www.auspost.com.au

Dates are a  guide only and may not take into account any public holidays or any unmitigated factors such as weather.

 RETURNS & REFUNDS

 We will provide refunds pursuant to the Competition and Consumer Act 2010 (the “Act”) namely, if the goods you purchased:

  1. Are not of merchantable quality;

  2. Are not fit for its purpose;

  3. Do not match the sample.

  4. or if they are damaged.

 

We apologise but we are unable to provide a refund if:

     1. You simply change your mind.

     2. Choose the wrong colour or shade.

REFUNDS

 For any refund enquiries please email us at contact@shadesofebonybeauty.com.au  within 14 days of your purchase.

We may require the items to be sent back to us before processing your refund.

Postage will be reimbursed if your refund is accepted

Returns to be sent via Australia Post Standard Postage

If your refund request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 working of days.

 EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@shadesofebonybeauty.com.au  within 14 days of your purchase.

To complete your refund or exchange, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

 For further inquiries please email contact@shadesofebonybeauty.com.au  or call 0401 541 188