Are your products authentic?

Absolutely! all our products are 100% Authentic. We source directly from manufacturers or authorised suppliers.

Do you have a physical store?

No we are only available online at the moment. 

When will I receive my order?

We require up 3 working days handling time, after your order is shipped it takes 5 to 10 working days to arrive or 3 to 7 working days via express postage . Rural areas may take longer.

Do you ship to international destinations?

We currently ship within Australia & New Zealand only

Do you offer wholesale?

No we currently do not offer wholesale. 

I've noticed that you are located in Perth, can i come and shop in person or pick up my items?

No, we only trade online until further notice.

Can You help me colour match?

No we are unable to offer colour matching, however we endeavour to provide as much resources as possible on the product pages to help you make a decision.

The products I've picked do not match me, can I return them?

Unfortunately we are unable to accept returns if you make the wrong colour choice

There was a problem with my order, what should I do?

Please send us an email at sales@shadesofebonybeauty.com.au with an over view of the issue so we can rectify the issue ASAP.